Refund and cancellation policy

Notix sells one-time digital Pro access for the subject note websites (the notes themselves are free). Last updated 6 October 2026.

Cancellations

The payment is one-time and access starts straight away, so there is no order to cancel and nothing renews. If you tap Pay by mistake, close the UPI checkout before approving the payment in your UPI app.

When you get a refund

• Charged twice for the same subject and account: the extra payment is refunded in full.
• Money taken but Pro never unlocked, and it could not be fixed within 3 days of writing to us: refunded in full.
• Charged by mistake (for example on the wrong account or subject) and the Pro features were not used: write within 7 days of the payment and it is refunded in full.

Because Pro is digital and opens immediately, a payment for an account that has already used the Pro features is not refunded only because you changed your mind.

How to ask

Write to notesbugsreportandsupport@gmail.com from your student email with the Razorpay payment ID (it starts with pay_ and is in your UPI app or the Razorpay receipt email), the subject, and the reason. You will get an answer within 3 working days.

How refunds are paid

Approved refunds are made through Razorpay to the same UPI or bank account you paid from, usually within 5 to 7 working days. Pro for that subject ends when a refund is made; the free notes stay open.

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